Many Horses Jewelry
Supply and Artwork will accept returns for exchange/credit for a
period of 7 days from the date of
You can request an RMA by calling 262-742-4323 during our normal business hours, Mon-Friday, 2-9pm CST. We will email your form to you.
Download and print Order/Returns Form:
Out of Stock/Backordered Items
If something is out of stock and is a discontinued item (no longer available) we will send a comparable item as substitute and will note changes on your Packing Slip. If you don't like our choice and absolutely do not want what we sent as substitute, we will accept it back. We always try to make everyone happy, but sometimes there's no substitute for the thing desired.
Returns are processed within 10 days of receipt, and refunds are credited back to the original method of payment used for the transaction. For items being returned for resale, a 20% restocking fee is applied. Shipping and Handling, Return Postage are non-refundable. We will not accept Postage Due, COD or Bill Recipient parcels. Charge backs to credit cards and Paypal disputes will result in further delays in processing refunds and should be avoided whenever possible in order for us to complete issuance of credits and refunds. RMA form expires 14 days from date of issue. If paying by credit card, please allow up to 2 billing cycles for your credit card company to show any adjustments to your account.
If ordering different items in
exchange for the items you are returning, please remit the balance
owed on the new replacement items (if more than original purchase
price), plus $6.95 to cover
postage and handling, unless otherwise stated.
Many Horses Jewelry Supply and Artwork will not be responsible for items used, or in any way altered or damaged while in the the Buyers possession; any items returned in used or altered condition will be sent back to the manufacture for evaluation and will be subject to credit or refund approval. Items lost or damaged during shipping subject to Loss/Damage claims approval. We do not accept returns on the following items : hair sticks, hair accessories, Ready-to-Wear Stick Pins, or Special Order Items (custom or quantity orders)
*NO REFUNDS, NO
RETURNS ON SPECIAL ORDERS, COMMISSIONED ARTWORK, LARGE QUANTITY ITEMS, READY-TO-WEAR AND CUSTOM ORDER HAT PINS,
HAIR AND SHAWL STICKS AND HAIR ACCESSORIES, GOOD HAIR DAYS® PRODUCTS. ALL
SALES FINAL, NO EXCEPTIONS!
Use of jewelry cleaners and or solvents is not recommended for gold or silver electroplated beads; peeling or discoloration may occur. When cleaning silver or gold plated jewelry, a polishing cloth such as Sunshine® Polishing Cloths is recommended as a safe alternative. Soft, effective Sunshine® Polishing Cloths, with their special non-scratch micro-abrasives, safely cleans jewelry, silver, gold, brass, copper, glass, mirrors, and most surfaces, leaving a deep long-lasting shine.
Many Horses Jewelry Supply is not responsible for typographical errors. Prices subject to change without prior written notice.