CUSTOMER SERVICE is our #1 PRIORITY
 

If you have questions regarding the status of your order, please Email us. You can also call us during our normal business hours, please have name, phone number and Order ID # ready for quickest response.

ORDER STATUS
You should receive a confirmation shipping email with copy of invoice immediately upon submitting your order. If you do not receive an email copy, check your spam folder first, then contact us via email for a copy.
To review our shipping policy, please click here:
SHIPPING POLICY

If you still have not received your order within 10 days of receiving shipment confirmation, email us.


ORDER LOST?

If an order has not been received within 30 days of order date, a duplicate order can be requested and a Claim will be initiated by us.  The Buyer agrees to pay for the second order to be shipped via USPS Priority Mail Insured at the postal rate, and will be credited back for the original order, once a claim has been filed and reimbured by the US PS. Under no circumstances will a duplicate order be re-shipped without pre-payment.

It is important when requesting a duplicate shipment that you follow the directions below, in order to receive your duplicate order and credit back.

Please include your Invoice # in the subject line of your email and any questions or comments in the body, along with your full name, address and phone number. Including this information will allow us to contact you, if your package tracking indicates a delay or misdirected order.

Example:
(
copy and paste re: text in body of email):


To: custcaremhjs@gmail.com
Subject: re: Claims: To Whom It May Concern:


re: Order #: 00005***

To Whomever it may concern:
I paid for my order on (fill in order date here) and I still have not received it. Please contact me at your earliest convenience.

Thank you,
Your Name
Your Street
Your City, State, Zip
Your Phone Number:


Please note that none of our products are intended for children's jewelry designs or for use by children.

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