phone:1(262) 742-4323
hours: Mon-Friday 10:00am to 4:00pm
 Sat 1-4:00pm (CST)
*closed on Sundays and  holidays
email:
customerservice@manyhorses.com
 

 You should receive a confirmation shipping email with copy of invoice immediately upon submitting your order. If you do not receive an email copy, check your spam folder first, then contact us at customerservice@manyhorses.com for a copy.

If you have questions regarding the status of your order, please email us at customerservice@manyhorses.com. You can also call us during our normal business hours, please have name, phone number and Order ID # ready for quickest response.

You can use the Feedback Form to submit requests and inquiries to us, click here:
Feedback


ORDER STATUS

For items being returned, please click here:
RETURNS

To request a Order form via email in Word .doc format, please click here:
MAIL ORDER FORM

To Print an Order form in PDF, click here:
ORDER FORM

To review our shipping policy, please click here:
SHIPPING POLICY

Mail-in payment (check or Money Order) can be sent to:

Many Horses Jewelry Supply
W5461 Briarwood Rd.
Elkhorn, WI  53121
phone: 262-742-4323

*please record order # on check and include a copy of invoice.

If you still have not received your order within 10 days of receiving shipment confirmation, email us.


ORDER LOST?

If an order has not been received within 30 days of order date, a duplicate order can be requested and a Claim will be initiated by us.  The Buyer agrees to pay for the second order to be shipped via USPS Priority Mail Insured at the postal rate, and will be credited back for the original order, once a claim has been filed and reimbured by the US PS. Under no circumstances will a duplicate order be re-shipped without pre-payment.

It is important when requesting a duplicate shipment that you follow the directions below, in order to receive your duplicate order and credit back.

Please include your Invoice # in the subject line of your email and any questions or comments in the body, along with your full name, address and phone number. Including this information will allow us to contact you, if your package tracking indicates a delay or misdirected order.

Example:
(
copy and paste re: text in body of email):


To: customerservice@manyhorses.com
Subject: re: Claims: To Whom It May Concern:


re: Order #: 00005***

To Whomever it may concern:
I paid for my order on (fill in order date here) and I still have not received it. Please contact me at your earliest convenience.

Thank you,
Your Name
Your Street
Your City, State, Zip
Your Phone Number:

Lead-Safe Information

In order to comply with standard industry terms, Many Horses Jewelry Supply now designates products lead-safe that meet or exceed current state, federal and/or international laws regarding lead content in jewelry.

In addition to normal quality control procedures and a routine lead-testing process, Many Horses Jewelry Supply works closely with suppliers and testing agencies to ensure our products meet the requirements listed by California's Lead-Containing Jewelry Law, the most stringent law in the United States regarding lead content in adult jewelry, the labeling requirements of California's Proposition 65 and the Consumer Product Safety Improvement Act (CPSIA).


Where can you get more information?

In an effort to share this important information with the jewelry-making community, we've identified the following resources for the most current information on lead and corresponding requirements.

California Lead-Containing Jewelry Law

This law limits the amount of lead in jewelry, including children's jewelry and body piercing jewelry. It prohibits the sale of jewelry, or jewelry components, in California that are not made entirely from materials that are included on a special list. This list defines three "classes" of materials that do not contain lead, or only contain lead in trace amounts. This law applies to people who manufacture, ship, sell or offer jewelry for retail sale in California.

Proposition 65 - California

Proposition 65 (also called the Safe Drinking Water and Toxic Enforcement Act of 1986, or just "Prop 65") requires (among other things) that some businesses that sell lead-containing products in California provide a warning label with those products to alert customers of their potential toxicity.

Please note that none of our products are intended for children's jewelry designs or for use by children.

HOME



Copyright 1999- 2014 Many Horses Jewelry Supply. All rights reserved.